Huna puts you in the same place as people you have not met. These are the rules that make that reasonable, and what happens when someone breaks them.
Be someone a stranger would be glad to run into. Do not send what you would not say in person. Do not pretend to be somebody else. If you are under 18, Huna is not for you.
Huna operates in the United Kingdom and in Saudi Arabia, and what people consider acceptable differs between them. Where the two differ, we apply the stricter reading rather than the looser one. That is a deliberate choice: it is better to be a slightly quieter product than one where someone opens the app and finds something they had no reason to expect.
You can report a person, a check-in, or a message from inside the app. You pick a reason, which sets how quickly it gets looked at, and someone reads it within 24 hours.
We will tell you when your report has been reviewed and resolved. We will not tell you what action we took against the other person, because that is their private information and not ours to share.
Reporting does not stop someone contacting you. Blocking does, and it takes effect immediately, whatever happens with the report. If someone is bothering you, block them first and report second.
Depending on what happened and whether it has happened before, we may remove the content, issue a warning, suspend the account for a fixed period, or ban it permanently. Reports involving anyone under 18 are escalated rather than handled in the ordinary queue.
Every decision is recorded with who made it and why.
Write to hello@joinhuna.com and explain what happened. Huna is early and small, and a formal appeals process is not built yet, so this is a person reading an email rather than a structured system. We would rather say that plainly than point you at something that does not exist.
If we change anything significant, we will tell you in the app rather than quietly updating this page.